Tag: Brand

Social Media ? Your Brand Reputation Depends on Doing It Right

Blogs, play a major role in influencing the purchasing decision amongst women in particular, and in a recent survey in the US, 85% of regular female blog readers said they were influenced to make a purchase as a result of a review or comment posted on a blog. So with that in mind, if you’re the company that gets it right, you have a good chance of getting the sale, but what happens if you are on the receiving end of a negative review or comment. How do you protect your brand and how should you respond?

As part of any social media strategy, it’s very important that the impact of social media on brand building and  the impact blogs have on the purchasing decisions of consumers is considered and factored into your strategy.

A social media strategy is not just about Facebook and Twitter, which is what some so called “experts” will have you believe, it is and should always be treated as a Corporate Communications Strategy for your business.

Blogs, play a major role in influencing the purchasing decision amongst women in particular, and in a recent survey in the US, 85% of regular female blog readers said they were influenced to make a purchase as a result of a review or comment posted on a blog.  So with that in mind, if you’re the company that gets it right, you have a good chance of getting the sale, but what happens if you are on the receiving end of a negative review or comment. How do you protect your brand and how should you respond?

Your customers can now read, listen, discuss and research their purchasing decisions and you need to work harder at customer service than ever before, if you are finding negative or damaging reviews about you,your brand or service then use this as a wake up call. The world of social media networks, business review sites and blogs has provided the disgruntled consumer with a voice.

Every employee in your company is now responsible for your brands reputation, and when you as a company, start to live up to your reputation, it becomes a lot easier to manage your brand effectively on line.

If you do find a negative review on any of the sites, resist the temptation to respond defensively and do  not allow any of your staff to respond, you could put the Streisand effect in motion.

What can be used to deliver a negative can also be used to promote a positive, so use it wisely.

Remember it’s very hard to remove a negative comment or search engine result once it hits the web.

Mike Andrew owns and operates an Internet Marketing Consultancy on the Gold Coast in Queensland. Visit Mike’s web site at www.mikeandrewconsulting.com

Social Media Strategy, Keeping Your Brand Alive

Your business can grow in leaps and bounds through the help of the social media strategies that your company will implement. Through the views posted by your network, you can informally brainstorm for new ideas, new products and new brands. Your consumers will be able to come up with new ideas wherein you could use for your brand.

Social media strategy does not totally veer away from what has been the usual practice when it comes to traditional media strategy. Traditionally, corporations, businesses and organizations need to hire an entire department to handle marketing concerns. This department will need a considerably substantial financial support and of course, a much longer time frame to come up with their marketing strategies. Of course you will still spend money when it comes to paying the people who will do all your social media campaign but it will not be as much as what you would spend for its counterpart in the traditional media.

With the tightening, cut-throat competition between businesses, companies and organizations are finding better and creative ways to tap its potential market making it wider and more accessible. Selling is the process by which one person persuades or convinces another person or group of people, to think or act in accordance to his wishes.  But beyond selling, there is a greater need to keep the market hooked on your advocacies, products and services.

Even upon conceptualizing the product, you can make use of social media to conduct a feasibility study or any survey that will help you custom-fit your product to suit the choosy and critical taste of the public. Just create a survey and send it via email or post it at all social networking sites for people to answer and give back to you.  It is imperative to note that the social media’s greatest advantage is that it is public. Meaning, everybody embraces it as if their own. You will also readily obtain the result of the survey from a wider coverage, at faster speed, and possibly at lowest cost.

Keeping track of your brand’s performance on the market can also be done through the social media strategies that your company has planned to do. Another social media benefit is that it is interactive.  Once you start a conversation, others may join and talk back.  You can really get the pulse of your customers first hand because you can get to interact with them. And because social media sites value the importance of privacy, users feel free to talk especially in the network that they trust, giving honest feedback, opinions and suggestions.

Your business can grow in leaps and bounds through the help of the social media strategies that your company will implement.  Through the views posted by your network, you can informally brainstorm for new ideas, new products and new brands. Your consumers will be able to come up with new ideas wherein you could use for your brand. In doing such, they will embrace the brand as their own because they will feel that their voices and opinions matter to the brand owner.  This will provide you the arms to battle another market with either a better brand or a totally new product.

Involvement breeds loyalty.  If you keep your consumers involved in your business employing the social media strategy, you will keep them, not only loyal to your brand, but also to your name – all of these you can do through the help of a social media strategy.

Vizeum, part of Aegis Media launched in Australia through a major partnership venture with FRANk and we have happily rebranded as FRANkVizeum in our Melbourne office. In Sydney the brand remains as Vizeum.

Similar to FRANk, Vizeum was set up as a challenger brand, to help clients interrogate the way their brands are perceived in the marketplace. Its thrust, first and foremost, is to understand what stimulates people and drives motivation to consider and engage with the brands they buy.